Support
We're here to support you and your learners every step of the way. Below you’ll find session availability, contact options, and guidance on when to reach out to Learner Support vs. your Account Manager.
Session Hours
Bundle sessions are available:
Monday – Friday
6 AM – 12 AM ET
Saturday – Sunday
10 AM – 6 PM ET
Learners can book sessions anytime within these windows.
Learner Support (Customer Support)
For help with anything related to the learner experience.
Email: wecare@bundleskills.com
Call/Text: +1 (201) 975-5706
Use Learner Support for questions or issues such as:
• Trouble logging in or accessing the platform
• Difficulty booking, rescheduling, or canceling sessions
• Zoom questions or technical issues
• Trainer no-shows or session troubleshooting
• Immediate scheduling or tech-related concerns
Learner Support offers fast responses and is the quickest way to resolve time-sensitive issues.
Client Support (Account Manager)
Your dedicated Account Manager is here to support program success across your organization.
Email: clientsuccess@bundleskills.com
Call/Text: +1 (201) 975-5706
Reach out to your AM for:
• Questions about program setup or onboarding
• Learner engagement strategies and adoption support
• Reporting, metrics, and progress insights
• Session recommendations or pathway planning
• Any strategic or high-level program decisions
Your Account Manager ensures your organization’s training experience aligns with your goals and delivers measurable impact.