Learning Email Communications
The Bundle platform sends automated email communications to ensure that learners are prepared for a successful engagement.
As a general guideline, you can expect that emails will be sent in the following scenarios:
|
Pre Session Emails |
When |
|
Welcome Email |
Sent on Launch |
|
Booked Session Confirmation |
Immediately after a learner books a session |
|
48-hour Session Reminder |
48-hours before the session |
|
2-hour Session Reminder |
2-hours before the session |
|
Post Session Emails |
When |
|
Post Session Resources |
5 minutes after sessions end time |
|
Session Summary Published to Learner |
Immediately after a session summary has been posted to the dashboard from the trainer |
|
Post-Assessment Reminder |
48-hours after a session end time if the learner has not completed the post assessment |
|
Other |
When |
|
Booking Reminder |
14 days after last booking if no future sessions are scheduled |
|
Program Completion Email |
Immediately after the post-assessment has been submitted on the last session of the Program |
|
Registration Reminder |
36-hours after launch date if learner has not registered their account |
|
Registration Reminder 2 |
7 days after launch date if learner has not registered their account |
|
Cancelation Confirmation |
Immediately after if a learner cancels a booked session |
|
Learner Newsletter |
Monthly |
|
Password Reset |
When learner requests to update password
|